Refund policy
Return and Refund Policy
Effective Date: 5 September 2023
1. Introduction
Welcome to Belle à Merveille! We value your trust and satisfaction, and we're committed to providing you with high-quality products/services. We understand that there may be situations where you need to return a product or request a refund. This Return and Refund Policy outlines the terms and conditions for returning items and seeking refunds for purchases made through our website.
2. Eligibility for Returns and Refunds
Customers are eligible for returns and refunds under the following conditions:
2.1 Returns
Customers may initiate a return under the following circumstances:
The product is defective or damaged upon receipt.
The product does not match the description provided on our website.
The customer received the wrong product.
2.2 Refunds
Customers may request a refund under the following circumstances:
The product is defective or damaged upon receipt.
The product does not match the description provided on our website.
The customer received the wrong product.
3. Return and Refund Procedure
To initiate a return or request a refund, customers must follow these steps:
3.1 Contact Us
Contact our customer support team at contact@belleamerveille.com within 7 days of receiving the product.
Provide your order number, the reason for the return or refund, and any relevant photographs or documentation.
3.2 Approval
Our customer support team will review your request and notify you of its approval.
If approved, you will receive further instructions on how to proceed.
3.3 Return
For returns, package the product securely and ship it to the address provided by our customer support team.
3.4 Refund
Once we receive and inspect the returned product, we will process your refund within 5 business days.
Refunds will be issued to the original payment method used for the purchase.
4. Return Shipping Costs
Belle à Merveille will cover return shipping costs if the return is due to a defect, damage, or an error on our part.
5. Limitations
Belle à Merveille reserves the right to deny returns or refunds if the product is not returned in its original condition or if the return/refund request does not meet the eligibility criteria outlined in this policy.
6. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at contact@belleamerveille.com
7. Changes to this Policy
Belle à Merveille reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase through Belle à Merveille website, you acknowledge and agree to abide by this Return and Refund Policy.
Belle à Merveille
Jemmeizet el Hanklis, Tripoli 1300, Lebanon
www.belleamerveille.com
contact@belleamerveille.com
+961 76543604
End of Policy